Frequently Asked Questions
Here are some frequently asked questions about I’m Still Okay. Please click any question to see its answer.
I’m Still Okay is a daily check-in service especially for seniors living alone, anywhere in the world. It can also be used by anyone living alone, people with disabilities and for travellers who want to keep their loved ones updated on their well-being.
After you sign up, you will receive a daily check-in email and each email contains a button that you simply click to confirm you are still doing well. Should you ever fail to click it, the system will automatically send an email to your contacts.
You get to customize who is contacted, what the message says, and also how often you want to receive your check-in email.
There is also a Windows client, that you can install to your Windows PC. It will do a check-in automatically every time you start your computer. If you start your computer every day, this can act as the automated check-in and you don’t need to perform the check-in via email.
You get to customize who is contacted, what the message says, and also how often you want to receive your check-in email.
There is also a Windows client, that you can install to your Windows PC. It will do a check-in automatically every time you start your computer. If you start your computer every day, this can act as the automated check-in and you don’t need to perform the check-in via email.
No, it is not. I’m Still Okay provides an option for you to stay in touch with loved ones and prepare for a possible mishap in a dignified and empowering way.
I’m Still Okay has two payment options: $5 usd per month subscription service that you can cancel at any time, or a $71 one time payment that gives you access to the service for a lifetime. For more information, please see our Pricing page.
Developing the service cost us quite a bit of money, and the monthly running costs are there as well.
For example, we are paying for a dedicated email sending service every month to ensure all the check-in emails are delivered correctly. Even though this is not an emergency service, we still want to do our best that in case something happens to you, the email sending service works and your loved ones are informed.
For example, we are paying for a dedicated email sending service every month to ensure all the check-in emails are delivered correctly. Even though this is not an emergency service, we still want to do our best that in case something happens to you, the email sending service works and your loved ones are informed.
Yes! For more information, please see: https://imstillokay.com/setup-for-loved-one
Setting up your account takes only three easy steps:
- 1) Create an account, you can do it here: https://imstillokay.com/create-account
- 2) Choose your check-in settings You can choose to receive the check-in email either every 24 or 48 hours.
- 3) Add your contact persons. You can add up to ten contact persons and you can write a custom message for each, this message is sent to the contact persons via email if you ever fail to check in.
You can choose to receive the check-in email either every 24 or 48 hours from the
Check-in Settings page.
If you want to receive your check-in at a specific time, simply enter your timezone and the time when you want to receive your check-in emails.
After receiving your email with the check-in button, you have a few hours to click the button to confirm you are still okay. If you do not do so, we will send an email to each of your contacts, letting them know that you have missed your check-in. How many hours you have to click the button is called the Grace Period and you can set that in your Check-in Settings page. By default, the Grace Period is 10 hours.
If you want to receive your check-in at a specific time, simply enter your timezone and the time when you want to receive your check-in emails.
After receiving your email with the check-in button, you have a few hours to click the button to confirm you are still okay. If you do not do so, we will send an email to each of your contacts, letting them know that you have missed your check-in. How many hours you have to click the button is called the Grace Period and you can set that in your Check-in Settings page. By default, the Grace Period is 10 hours.
The Grace Period means how many hours you have to click the button in the emails we send you to confirm you are still okay.
In other words, let’s say you have set to receive your daily check-in email every morning at 6 AM. If your Grace Period is set to 10 hours, you will have 10 hours to click the button on that daily check-in email to confirm you are still okay. If you don’t click the button within 10 hours, we will automatically contact the people you defined in the Setup Contacts section of your account.
You can define your Grace Period in the Check-in Settings page. By default, the Grace Period is 10 hours.
In other words, let’s say you have set to receive your daily check-in email every morning at 6 AM. If your Grace Period is set to 10 hours, you will have 10 hours to click the button on that daily check-in email to confirm you are still okay. If you don’t click the button within 10 hours, we will automatically contact the people you defined in the Setup Contacts section of your account.
You can define your Grace Period in the Check-in Settings page. By default, the Grace Period is 10 hours.
Contacts are the people who you want us to send an email in case should you ever miss your check-in. A contact person could be your family member or anyone else you wish to be informed.
Each contact can be defined with a custom message, so you can decide exactly what they should be told in case should you ever miss your check-in.
Please notice you are required to inform anyone you wish to add as a contact before you do so, to confirm that they consent to potentially receive such emails from us.
You can define your contacts in the Setup Contacts section of your account.
Each contact can be defined with a custom message, so you can decide exactly what they should be told in case should you ever miss your check-in.
Please notice you are required to inform anyone you wish to add as a contact before you do so, to confirm that they consent to potentially receive such emails from us.
You can define your contacts in the Setup Contacts section of your account.
You can set up your contacts in the Setup Contact Emails page.
You can add up to ten contact persons and you can write a custom message for each. This message is sent to the contact persons via email if you ever fail to check in.
Please notice you are required to inform anyone you wish to add as a contact before you do so, to confirm that they consent to potentially receive such emails from us.
You can add up to ten contact persons and you can write a custom message for each. This message is sent to the contact persons via email if you ever fail to check in.
Please notice you are required to inform anyone you wish to add as a contact before you do so, to confirm that they consent to potentially receive such emails from us.
Absolutely! You can choose how often you want the check-in to be sent to you: Every 24 or 48 hours. This is done in the Check-In Settings page.
You can also choose at what time you wish your check-in email to be sent to you, as well as how long time you should have to react to it. This is called the Grace Period and by default, it is 10 hours but you can also define that at your Check-In Settings page.
You can choose which of your friends or family members you contact in case you have missed your daily check-in. You can also fully customize your email’s content. This is done in the Setup Contact Emails page.
You can also choose at what time you wish your check-in email to be sent to you, as well as how long time you should have to react to it. This is called the Grace Period and by default, it is 10 hours but you can also define that at your Check-In Settings page.
You can choose which of your friends or family members you contact in case you have missed your daily check-in. You can also fully customize your email’s content. This is done in the Setup Contact Emails page.
Yes! We also offer a Windows app. If you install it, every time you start your computer, that counts as a check-in.
Read more about the Windows app
Read more about the Windows app
You can reactivate your account by going to the Members Check-In page. Alternately, when you receive an email saying that your account is paused, you can activate the account from that email.
You can edit your name, your password, or delete your account in your Account Settings page.
If you have forgotten your password and can no longer access the page, you can reset your password here.
If you still cannot log in to your account, please contact us by email: jouni@imstillokay.com
If you have forgotten your password and can no longer access the page, you can reset your password here.
If you still cannot log in to your account, please contact us by email: jouni@imstillokay.com
If you have forgotten your password and can no longer access your account, you can reset your password here.
If you still cannot log in to your account, please contact us by email: jouni@imstillokay.com
If you still cannot log in to your account, please contact us by email: jouni@imstillokay.com
David Freidberg is 73 years old, and like most people his age, he has some major health challenges.
Jouni Flemming is an engineer and runs a software development company called Macecraft Software.
You can read more about us from the About Us page.
Jouni Flemming is an engineer and runs a software development company called Macecraft Software.
You can read more about us from the About Us page.
If you have general questions or comments about this service, or you have press-related inquiries, please contact david@imstillokay.com
If you have questions or comments relating to the technical implementation of the website, for example, if something doesn’t seem to be working, please contact jouni@imstillokay.com
If you have questions or comments relating to the technical implementation of the website, for example, if something doesn’t seem to be working, please contact jouni@imstillokay.com
You can login to your account via the login page.
If that doesn’t work, you can reset your password here and if that doesn’t work either, or if you don’t remember which email address you used to create your account with, please contact us via email: jouni@imstillokay.com
If that doesn’t work, you can reset your password here and if that doesn’t work either, or if you don’t remember which email address you used to create your account with, please contact us via email: jouni@imstillokay.com
You can change your password in your Account Settings page
You can change the name associated with your account in your Account Settings page.
You can delete your account in your Account Settings page.
If that doesn’t work, or you can no longer access the page, you can also request us to remove all your information from our systems by sending us an email at: jouni@imstillokay.com
If that doesn’t work, or you can no longer access the page, you can also request us to remove all your information from our systems by sending us an email at: jouni@imstillokay.com
We offer a 30 day unconditional refund policy. If you are not happy with our service, you can get a full refund if you request it from us within 30 days from your payment. To request a refund, please email to jouni@imstillokay.com.
If you use the monthly subscription payment option, you can cancel your subscription at any time. In such case, the cancellation will be applied in a way no further charges are made to your credit card.
If you use the monthly subscription payment option, you can cancel your subscription at any time. In such case, the cancellation will be applied in a way no further charges are made to your credit card.